Fix common problems
Quick fixes for what salons run into most.
Problems and fixes
- "Open a sales day first": open Sales day and enter the opening cash.
- An employee cannot sign in: check the full username with the salon code, or set a new PIN from Staff & Schedule.
- An employee does not appear in online booking: make sure they have a schedule for that day and the service is assigned to them in Service assignment.
- Duplicate customer: search by number before adding; Omani numbers have 8 digits.
- Sales not synced in the app: connect to the internet and press Sync now, and do not delete the app before it syncs.
- The printer does not print: see the printers article.
- A page does not update: press the page’s refresh button or reload it.
Contact us
Message the OSSALON team on WhatsApp +968 7262 7265 or email support@ossalon.app. Include the salon name and the page where the problem appears, and never send passwords or PINs.