1. Overview
OSSalon is a salon management platform for beauty and wellness businesses. This Privacy Policy explains how OSSalon handles information when you use the OSSalon dashboard, website, and related services.
2. Information we handle
Depending on the features used by your salon, OSSalon may handle:
- • Account information such as name, email address, login information, and role.
- • Salon information such as business name, contact details, address, branding, operating hours, and business settings.
- • Customer information entered by an authorized salon user, such as name, phone number, appointments, balances, loyalty information, gifts, and transaction history.
- • Staff information entered by an authorized salon user, such as name, role, schedule, and service assignments.
- • Operational information such as bookings, services, invoices, payments, reports, expenses, and gift records.
- • Technical information needed to operate and secure the service, such as device, browser, diagnostic, and security information.
- • Information you provide when contacting support.
3. How we use information
- • Provide, operate, maintain, and secure OSSalon.
- • Authenticate authorized users and manage access to salon data.
- • Provide bookings, customer management, staff management, sales, reports, gifts, loyalty, and related features.
- • Send service-related notifications when enabled by the salon.
- • Respond to support requests and troubleshoot problems.
- • Detect, prevent, and investigate fraud, abuse, security incidents, and technical failures.
- • Improve the reliability and functionality of the service.
4. WhatsApp and third-party services
If a salon enables WhatsApp notifications, relevant phone numbers and message information may be processed as necessary to deliver those messages through the configured WhatsApp service. OSSalon may also use trusted infrastructure and service providers to host, secure, and operate the platform. Those providers may process information only as needed to provide their services and according to their applicable terms and privacy policies.
5. Sharing of information
OSSalon does not sell personal information. Information may be disclosed to service providers that help operate the platform, when required by law, to protect the security and rights of OSSalon and its users, or when necessary to provide a feature that the salon has explicitly enabled.
6. Data retention
We retain information for as long as necessary to provide the service, maintain business records, meet legal obligations, resolve disputes, enforce agreements, and protect the platform. Retention periods may differ depending on the type of information and the salon's use of OSSalon.
7. Data deletion and privacy requests
An authorized user may request access to, correction of, or deletion of personal information by contacting OSSalon Support at support@ossalon.app. We may verify the requester's identity and authorization before processing a request. Some information may need to be retained where required by law or for legitimate security, accounting, or dispute-resolution purposes.
8. Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, and destruction. No internet-based service can guarantee absolute security.
9. Children's privacy
OSSalon is a business management service and is not directed to children. We do not knowingly design the service to collect personal information directly from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown at the top of this page and, where appropriate, provide additional notice.
11. Contact us
For privacy questions or data requests, contact OSSalon Support: